Frequently Asked Questions

49 articles in this collection
Written by Kristin Langenfeld and Amanda Brown

How does the Instant Payout Program work?

Written by Amanda Brown
Updated over a week ago

How does GoodBuy Gear work?

We make buying secondhand baby & kid gear as easy and hassle-free as buying new. Sell with us and we do all the work for you!

Written by Amanda Brown
Updated over a week ago

How are you different from other used gear marketplaces?

We do all the work for you!

Written by Amanda Brown
Updated over a week ago

Can I talk to a person?

Of course! You can call us at 1-888-840-7047 during business hours to speak to one of our friendly customer care team members

Written by Kristin Langenfeld
Updated over a week ago

Sellers

How do I sell with you?

Schedule a pickup or drop-off and let us do the work for you. Sit back and get paid for your great gear!

Written by Amanda Brown
Updated over a week ago

How does Seller Insurance work?

Seller Insurance is now available for all sellers.

Written by Amanda Brown
Updated over a week ago

What type of gear can I sell?

Most baby and kid toys, strollers, gear and some furniture. No car seats, clothing, shoes, stuffed animals, or anything damaged or recalled.

Written by Amanda Brown
Updated over a week ago

Can I sell with you if I live out of state?

Yes, out-of-state sellers can use our new trade-in program in partnership with buybuy BABY!

Written by Amanda Brown
Updated over a week ago

How do I get paid?

You can get *real* money or store credit! You can initiate your payout after the 3-day return policy has elapsed.

Written by Amanda Brown
Updated over a week ago

How do I donate or recycle items you don't accept?

Here is a list of items we don't accept and our recommended partners

Written by Kristin Langenfeld
Updated over a week ago

How much do you charge for a pickup or drop-off?

We deduct a $10 service fee per pickup from your first payout, however drop-offs are FREE

Written by Amanda Brown
Updated over a week ago

How do you set prices for your gear?

We recommend prices based on retail price, condition and our historical data. Sellers get final approval though!

Written by Amanda Brown
Updated over a week ago

Can I drop off my items?

Yes! You can sign-up online. Open for more details:

Written by Amanda Brown
Updated over a week ago

What if some of my items don't sell?

We may drop the price even more or donate it to one of our amazing local non-profits.

Written by Amanda Brown
Updated over a week ago

Why is my login not working?

Please select "Create Account" to activate your account

Written by Kristin Langenfeld
Updated over a week ago

Why can't I see the products I have listed with you in my profile?

Here are few quick steps to help troubleshoot the issue

Written by Amanda Brown
Updated over a week ago

Can I donate my items?

Yes, proceeds from items sold can be donated to one of our amazing non-profit partners

Written by Amanda Brown
Updated over a week ago

COVID-19 Health & Safety Update

Our warehouses are closed to shoppers but online ordering is available 24-7 for shipping/delivery or curbside pickup. Read more below:

Written by Kristin Langenfeld
Updated over a week ago

When do I get paid?

You can initiate your payout 3 days after the buyer receives your item.

Written by Amanda Brown
Updated over a week ago

How much do I get paid?

You keep up to 85% of sale price! See below for details:

Written by Amanda Brown
Updated over a week ago

What are GoodBuy Bucks?

Store Credit

Written by Amanda Brown
Updated over a week ago

Buyers

How do I find what I'm looking for?

Here are some tips on navigating our site so you can quickly find what you are looking for, or browse in relevant areas

Written by Amanda Brown
Updated over a week ago

What are your delivery / shipping options?

We offer nationwide shipping on most items and local delivery and free curbside pickup

Written by Amanda Brown
Updated over a week ago

Where are you located?

Everything is listed online at goodbuygear.com but see below for warehouse locations:

Written by Amanda Brown
Updated over a week ago

How do I know the item will be safe?

All products undergo a thorough safety and quality check

Written by Amanda Brown
Updated over a week ago

How do you determine the condition of an item?

Brand New | Open Box | Barely Used | Gently Used | Loved

Written by Amanda Brown
Updated over a week ago

Do you sell car seats?

We currently sell “open box” car seats from preferred partners.

Written by Amanda Brown
Updated over a week ago

How do I add items to my Babylist Registry?

Add our inventory to your Babylist registry in a few easy clicks!

Written by Amanda Brown
Updated over a week ago

How do I pay with Apple Pay?

Make sure to click on "METHOD" if you want it shipped :)

Written by Kristin Langenfeld
Updated over a week ago

How do I create a wishlist or favorite list?

Written by Kristin Langenfeld
Updated over a week ago

Do you ship items out of state?

You bet! Enter in your zip code to find items we are able to ship.

Written by Amanda Brown
Updated over a week ago

Are the prices listed negotiable?

Nope - it's just one-click buying. But you can sign up to be notified if/when the price is dropped!

Written by Amanda Brown
Updated over a week ago

Can you hold an item for me?

As a benefit to our buyers and sellers, everything is on a first-come, first-served basis!

Written by Kristin Langenfeld
Updated over a week ago

What should I expect with local delivery?

We'll say hello if you're home or just leave it somewhere safe if you are not!

Written by Amanda Brown
Updated over a week ago

How long does shipping take?

Generally, shipping is 2-6 business days (flat-rate).

Written by Amanda Brown
Updated over a week ago

What happens if I purchase an item that is later recalled?

We are here to help!

Written by Amanda Brown
Updated over a week ago

What is the Return and Cancellation Policy?

Our Gear-antee to You!

Written by Amanda Brown
Updated over a week ago

Does the manufacturer's warranty apply?

Generally, no. We do offer our own limited warranty plan for select strollers though!

Written by Kristin Langenfeld
Updated over a week ago

Where do you pickup & deliver?

We ship nationwide! Pickup & delivery are available in select metro areas. Open for details:

Written by Amanda Brown
Updated over a week ago

What are the hours at the GoodBuy Garage?

See below for details

Written by Amanda Brown
Updated over a week ago

What if I can't pick up my item?

You can always add delivery to your order

Written by Amanda Brown
Updated over a week ago

Can I change my order from a Warehouse Pick-up to a Local Delivery?

Of course! Click on link below to upgrade:

Written by Amanda Brown
Updated over a week ago

How does your referral program work?

Give $25, get $25 in store credit (same as cash!)

Written by Amanda Brown
Updated over a week ago

Is there a first time customer discount?

Yes, subscribe to our weekly newsletter and we'll give you $10 off your first purchase or White Glove pickup service

Written by Amanda Brown
Updated over a week ago

Why isn't my promo code working?

Try entering your email address first - if that does work click below:

Written by Kristin Langenfeld
Updated over a week ago

How does the price drop feature work?

Click on "Notify Me" and we'll email you if/when the price is reduced on any item!

Written by Amanda Brown
Updated over a week ago

Can you deliver to apartments?

Of course! Make sure to send us any special instructions.

Written by Amanda Brown
Updated over a week ago

Is it safe to buy a used breast pump?

Yes, but be conscious of the risks (click for details) and opt for a closed system pump if you can!

Written by Kristin Langenfeld
Updated over a week ago

Email Subscription Policy

Written by Kristin Langenfeld
Updated over a week ago