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Frequently Asked Questions
Frequently Asked Questions
47 articles in this collection
Written by
Kristin Langenfeld
and
Amanda Brown
How does GoodBuy Gear work?
We make buying secondhand baby & kid gear as easy and hassle-free as buying new. Sell with us and we do all the work for you!
Written by
Amanda Brown
Updated this week
How are you different from other used gear marketplaces?
We do all the work for you!
Written by
Amanda Brown
Updated over a week ago
Can I talk to a person?
Of course! You can call us at 1-888-840-7047 during business hours to speak to one of our friendly customer care team members
Written by
Kristin Langenfeld
Updated over a week ago
Sellers
How do I sell with you?
Schedule a pickup or drop-off and let us do the work for you. Sit back and get paid for your great gear!
Written by
Amanda Brown
Updated this week
How does Seller Insurance work?
Seller Insurance is now available for all sellers.
Written by
Amanda Brown
Updated over a week ago
What type of gear can I sell?
Most baby and kid toys, strollers, gear and some furniture. No car seats, clothing, shoes, stuffed animals, or anything damaged or recalled.
Written by
Amanda Brown
Updated over a week ago
Can I sell with you if I live out of state?
Yes, out-of-state sellers can use our new trade-in program in partnership with buybuy BABY!
Written by
Amanda Brown
Updated over a week ago
How do I get paid?
You can get *real* money or store credit! You can initiate your payout after the 3-day return policy has elapsed.
Written by
Amanda Brown
Updated over a week ago
How do I donate or recycle items you don't accept?
Here is a list of items we don't accept and our recommended partners
Written by
Kristin Langenfeld
Updated over a week ago
How much do you charge for a pickup or drop-off?
We deduct a $10 service fee per pickup from your first payout, however drop-offs are FREE
Written by
Amanda Brown
Updated this week
How do you set prices for your gear?
We recommend prices based on retail price, condition and our historical data. Sellers get final approval though!
Written by
Amanda Brown
Updated over a week ago
Can I drop off my items?
Yes! You can sign-up online. Open for more details:
Written by
Amanda Brown
Updated over a week ago
What if some of my items don't sell?
We may drop the price even more or donate it to one of our amazing local non-profits.
Written by
Amanda Brown
Updated over a week ago
Why is my login not working?
Please select "Create Account" to activate your account
Written by
Kristin Langenfeld
Updated over a week ago
Why can't I see the products I have listed with you in my profile?
Here are few quick steps to help troubleshoot the issue
Written by
Amanda Brown
Updated over a week ago
Can I donate my items?
Yes, proceeds from items sold can be donated to one of our amazing non-profit partners
Written by
Amanda Brown
Updated over a week ago
When do I get paid?
You can initiate your payout 3 days after the buyer receives your item.
Written by
Amanda Brown
Updated over a week ago
How much do I get paid?
You keep up to 85% of sale price! See below for details:
Written by
Amanda Brown
Updated over a week ago
What are GoodBuy Bucks?
Store Credit
Written by
Amanda Brown
Updated over a week ago
Buyers
How do I find what I'm looking for?
Here are some tips on navigating our site so you can quickly find what you are looking for, or browse in relevant areas
Written by
Amanda Brown
Updated over a week ago
What are your delivery / shipping options?
We offer nationwide shipping on most items and local delivery and free curbside pickup
Written by
Amanda Brown
Updated over a week ago
Where are you located?
Everything is listed online at goodbuygear.com but see below for warehouse locations:
Written by
Amanda Brown
Updated over a week ago
How do I know the item will be safe?
All products undergo a thorough safety and quality check
Written by
Amanda Brown
Updated over a week ago
How do you determine the condition of an item?
Brand New | Open Box | Barely Used | Gently Used | Loved
Written by
Amanda Brown
Updated over a week ago
Do you sell car seats?
We currently sell “open box” car seats from preferred partners.
Written by
Amanda Brown
Updated over a week ago
How do I add items to my Babylist Registry?
Add our inventory to your Babylist registry in a few easy clicks!
Written by
Amanda Brown
Updated over a week ago
How do I pay with Apple Pay?
Make sure to click on "METHOD" if you want it shipped :)
Written by
Kristin Langenfeld
Updated over a week ago
How do I create a wishlist or favorite list?
Login to your account and click on "Favorites"
Written by
Kristin Langenfeld
Updated over a week ago
Do you ship items out of state?
You bet! Enter in your zip code to find items we are able to ship.
Written by
Amanda Brown
Updated over a week ago
Are the prices listed negotiable?
Nope - it's just one-click buying. But you can sign up to be notified if/when the price is dropped!
Written by
Amanda Brown
Updated over a week ago
Can you hold an item for me?
As a benefit to our buyers and sellers, everything is on a first-come, first-served basis!
Written by
Kristin Langenfeld
Updated over a week ago
What should I expect with local delivery?
We'll say hello if you're home or just leave it somewhere safe if you are not!
Written by
Amanda Brown
Updated over a week ago
How long does shipping take?
Generally, shipping is 2-6 business days (flat-rate).
Written by
Amanda Brown
Updated over a week ago
What happens if I purchase an item that is later recalled?
We are here to help!
Written by
Amanda Brown
Updated over a week ago
What is the Return and Cancellation Policy?
Our Gear-antee to You!
Written by
Amanda Brown
Updated over a week ago
Does the manufacturer's warranty apply?
Generally, no. We do offer our own limited warranty plan for select strollers though!
Written by
Kristin Langenfeld
Updated over a week ago
Where do you pickup & deliver?
We ship nationwide! Pickup & delivery are available in select metro areas. Open for details:
Written by
Amanda Brown
Updated over a week ago
What are the hours at the GoodBuy Garage?
See below for details
Written by
Amanda Brown
Updated over a week ago
What if I can't pick up my item?
You can always add delivery to your order
Written by
Amanda Brown
Updated over a week ago
Can I change my order from a Warehouse Pick-up to a Local Delivery?
Of course! Click on link below to upgrade:
Written by
Amanda Brown
Updated over a week ago
How does your referral program work?
Give $25, get $25 in store credit (same as cash!)
Written by
Amanda Brown
Updated over a week ago
Is there a first time customer discount?
Yes, subscribe to our weekly newsletter and we'll give you $10 off your first purchase or White Glove pickup service
Written by
Amanda Brown
Updated over a week ago
Why isn't my promo code working?
Try entering your email address first - if that does work click below:
Written by
Kristin Langenfeld
Updated over a week ago
How does the price drop feature work?
Click on "Notify Me" and we'll email you if/when the price is reduced on any item!
Written by
Amanda Brown
Updated over a week ago
Can you deliver to apartments?
Of course! Make sure to send us any special instructions.
Written by
Amanda Brown
Updated over a week ago
Is it safe to buy a used breast pump?
Yes, but be conscious of the risks (click for details) and opt for a closed system pump if you can!
Written by
Kristin Langenfeld
Updated over a week ago
Email Subscription Policy
Email Subscription Policy
Written by
Kristin Langenfeld
Updated over a week ago