We are serious about providing a trustworthy and safe marketplace.
Here is our Gear-antee buyer policy:
Order Satisfaction: If your item does not match the description, please notify us within 14 days of pickup or delivery. After we verify your claim, we'll gladly refund your payment.
Fraud Protection: All financial information is encrypted, secured and never shared.
That's the high overview. Here are the full details:
If your item does not match the description or there is an undisclosed issue with the item, please notify us within 14 days of delivery. To be eligible for a return, your item must be in the same condition that you received it in. After we receive your item and verify your claim, we'll happily refund your payment. Please note:
Item(s) must include the return label provided by us
Item(s) must be in the original condition they were sent and all original packaging must be included
Item(s) must be shipped to us within 3 days of receiving your return label. The evaluation process may take up to 7 days from receipt of return request and we reserve the right to make the final decision on all return requests.
To initiate the refund process please complete this form.
Please note we do not accept returns on clearance or final sale items (e.g. car seat adaptors).
If we don't hear from you within 14 days of receiving your order, we'll assume everything is A-OK. After 14 days, you assume full responsibility and liability for the product.
If you decide to cancel your order, no problem! Just let us know and we will issue you a refund.
If you placed your order within the last 24 hours, we will issue a refund via your original payment method if your order has not been picked up or shipped.
If you choose to cancel after 24 hours and your order has not been picked up or shipped, we will issue you a refund via GoodBuy Bucks, minus a $5 restocking fee.
Once your return is received and evaluated, we will send you an email with an update on your refund request. Please allow for 7 business days for the evaluation and 3-5 business days to process the refund.
There are certain situations where partial refunds or store credit may be granted. For example, any item where the condition was not accurately reflected in the seller's description or a piece is missing.
If you are expecting a refund and haven’t received it, feel free to contact us at email@example.com. There’s a good chance your refund has been issued and your bank or credit card company has not yet posted the credit (usually takes 3-5 business days), but we’re happy to provide you with a status update on our end.
To return your product, please mail or drop off your product to: 6561 W 56th Ave, Arvada, CO 80002 or 8 Lee Blvd, Malvern, PA 19355. If you would like us to pick it up (local delivery orders) or send you a return label (shipped orders) just let us know.
We stand behind our brand promise and will issue a prepaid return label if your item does not match the description or there is an undisclosed issue with the item.