We are serious about providing a trustworthy and safe marketplace.
Here is our Stress-Free Guarantee buyer policy:
Delivery Guarantee: If you opt to have your order delivered, we guarantee you'll receive it within 3 business days, with the exception of large/bulky items and/or deliveries that fall in our extended zone.
Order Satisfaction: If your item does not match the description, please notify us within 3 days of pickup or delivery. After we verify your claim, we'll refund payment. If we don't hear from you within 3 days after your order is delivered, we'll assume everything is fine.
Fraud Protection: All financial information is encrypted, secured and never shared.
That's the high overview. Here are the full details:
If your item does not match the description or there is an undisclosed issue with the item, please notify us within 3 days of delivery. Items will need to be returned to us within 14 days. After we receive your item and verify your claim, we'll happily refund your payment.
If we don't hear from you within 3 days of receiving your order, we'll assume everything is A-OK. After 3 days, you assume full responsibility and liability for the product. To be eligible for a return, your item must be in the same condition that you received it in.
To initiate the refund process please complete this form.
Please note we do not accept returns on car seat adaptors.
If you decide to cancel your order, no problem! Just let us know and we will issue you a refund.
If you placed your order within the last 24 hours, we will issue a refund via your original payment method if your order has not been picked up or shipped.
If you choose to cancel after 24 hours and your order has not been picked up or shipped, we will issue you a refund via Good Buy Bucks, minus a $5 restocking fee.
Once your return is received, we will send you an email with an update on your refund request. Please allow 3-5 business days to process a refund request. We will issue you a refund via Good Buy Bucks, minus a $5 restocking fee. Please note we do not refund shipping or delivery charges.
There are certain situations where partial refunds or store credit may be granted:
Any item where the condition was not accurately reflected in the seller's description or a piece is missing
Any item that is returned more than 3 days after delivery
If you are expecting a refund and haven’t received it, feel free to contact us at firstname.lastname@example.org. There’s a good chance your refund has been issued and your bank or credit card company has not yet posted the credit (usually takes 3-5 business days), but we’re happy to provide you with a status update on our end.
To return your product, please mail your product to: 6561 W 56th Ave, Arvada, CO 80002. If you prefer to drop it off at your local Good Buy Warehouse, that works too! If you would like us to pick it up or send you a return label just let us know. We will simply deduct the cost of the shipping label or pick-up fee from your refund.
When you receive a refund, the cost of return shipping/delivery will be deducted from your refund, if applicable.